Car insurance rates have finally started to settle after years of record highs ...

Learn more about coverage options, costs and the claims process ...

Customer satisfaction with total loss auto insurance claims fell for a third straight year, while satisfaction improved for claims involving repairable ...

Scott Nyerges is a former senior editor and content strategist at U.S. News & World Report, where he led coverage of car insurance and other personal insurance lines. He's also served as a managing ...

Car accidents are overwhelming, even if no one's hurt and the damage looks minor. But once the adrenaline fades, you're left with questions: Do I need to call my insurance agent? What if the other ...

A third straight year of declining total loss satisfaction reveals a coverage gap many policyholders aren’t prepared for ...

Car accidents and collisions happen. It's an unfortunate reality of driving. In fact, the National Highway Traffic Safety Administration (NHTSA) estimated the number of car crashes in 2023 at over 6.1 ...

Auto insurance claims can involve complex legal issues. You cannot count on insurance company representatives to provide accurate information since they are ultimately interested in protecting their ...

Total losses made up 26% of auto insurance claims in 2026, up from 16% four years earlier, according to JD Power. Collision ...

How satisfied are auto insurance customers in that moment of truth when they need to file a claim? According to the JD Power 2026 U.S. Auto Claims Satisfaction Study, SM released today, that depends ...